The family and organization forms collect contact information so we can reply to your enquiry by email. Submitting a form does not enrol anyone in a service or opt them into promotional SMS or phone campaigns. Please do not include medical details or other sensitive personal information.
Effective Date: October 16, 2026
Welcome to Just Checking In (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to these Terms.
1. Overview of Services
Just Checking In provides automated phone check-ins that support connection and follow-up for older adults. Nominated family members and care teams can receive alerts when a check-in needs attention. Specific service arrangements are agreed separately before enrolment.
The website welcomes enquiries from families, seniors, and care organizations. Submitting an enquiry does not enrol anyone or create a service agreement. Eligibility, consent, fees, and follow-up arrangements are agreed separately before enrolment.
2. Use of Services
By using our services, you agree to:
- Provide accurate and complete information
- Use the service in compliance with all applicable laws and regulations
- Ensure you have obtained proper patient consent before submitting any patient information into our system
- Not use the service for any unlawful, harmful, or abusive purposes
You are solely responsible for how you use the platform and any data you provide.
3. Consent to Communications
Website enquiries are answered by email using the consent given on the enquiry form. Service-related phone calls or SMS require separate, appropriate consent before enrolment. With that separate consent, service communications may include:
- Phone calls
- SMS/text messages
- Email communications
These communications may include service updates, follow-ups, and support-related messaging.
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by:
- Replying STOP to SMS messages
- Contacting us directly at the information provided below
4. Patient Data & Compliance
Clients using Just Checking In are responsible for:
- Obtaining proper consent from patients before enrolling them in any communication workflows
- Ensuring compliance with all applicable privacy laws and regulations, including but not limited to HIPAA (where applicable)
- Maintaining the accuracy and legality of all submitted data
Just Checking In acts as a service provider and does not assume responsibility for client compliance obligations.
5. Privacy
Your use of our services is also governed by our Privacy Policy. We are committed to protecting your information and handling data responsibly.
6. Service Availability
We strive to maintain reliable and uninterrupted service; however, we do not guarantee that the service will always be available, error-free, or uninterrupted.
We reserve the right to modify, suspend, or discontinue any part of the service at any time without notice.
7. Limitation of Liability
To the fullest extent permitted by law, Just Checking In shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use or inability to use the service
- Errors or interruptions in communication
- Client misuse of the platform
8. No Medical Advice
Just Checking In does not provide medical advice, diagnosis, or treatment. All communications are intended to support patient engagement and follow-up processes.
Medical decisions should always be made by qualified healthcare professionals.
9. Termination
We reserve the right to suspend or terminate access to our services at our discretion, particularly in cases of misuse or violation of these Terms.
10. Changes to Terms
We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the updated Terms.
11. Contact Information
If you have any questions about these Terms, please contact us:
Just Checking In
Burlington, Ontario
Phone: (289) 242-1121
Email: support@justcheckingin.ca