The family and organization forms collect contact information so we can reply to your enquiry by email. Submitting a form does not enrol anyone in a service or opt them into promotional SMS or phone campaigns. Please do not include medical details or other sensitive personal information.
Effective Date: October 16, 2026
Just Checking In (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you interact with our website or services, we may collect:
- Name
- Phone number
- Email address
- Business name
- Any information submitted through forms (e.g., demo requests)
b. Usage Data
We may collect information about how you interact with our website, including:
- IP address
- Browser type
- Pages visited
- Time spent on pages
c. Client-Provided Data
If you are a business using our services, you may provide patient-related data. This may include:
- Patient names
- Contact information
- Relevant follow-up details
You are responsible for ensuring you have proper consent to share this information.
2. How We Use Your Information
We use the information we collect to:
- Provide and operate our services
- Respond to inquiries and demo requests
- Deliver service-related communications (calls, SMS, email)
- Improve our platform and user experience
- Ensure compliance with legal and regulatory requirements
3. Communications & Consent
Website enquiries are answered by email using the consent given on the enquiry form. Separate, appropriate consent is required before service-related phone calls or SMS. With that separate consent, service communications may include:
- Phone calls
- SMS/text messages
- Emails
These communications may include service updates, follow-ups, and support messages.
- Message frequency varies
- Message and data rates may apply
- You can opt out at any time by replying STOP or contacting us directly
- For help, reply HELP or contact support
We only send communications to individuals who have provided consent.
4. Data Sharing & Disclosure
We do not sell or rent your personal information.
We may share information with:
- Service providers and technology partners who help us operate our platform
- Legal authorities if required by law
- Clients (in the context of delivering our services on their behalf)
All third parties are required to maintain the confidentiality and security of your data.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
7. Healthcare & Compliance
Just Checking In provides tools that may be used in healthcare environments.
Clients are responsible for ensuring compliance with applicable regulations (e.g., HIPAA, where applicable), including obtaining proper patient consent before using our services.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your data
- Withdraw consent for communications
To exercise these rights, contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Just Checking In
Burlington, Ontario
Phone: (289) 242-1121
Email: support@justcheckingin.ca